Terms of Service

Last updated: September 20, 2026

Introduction

Welcome to Docseek. This document ("Terms of Service" or "Terms") governs your relationship with Docseek AI and establishes the conditions under which you may access and utilize our platform. Our services encompass the Docseek website accessible at https://docseek.ai, mobile and web applications, video and audio communication features, AI-powered health assessment tools, and all associated functionalities, content, and technologies (collectively referred to as the "Services").

By engaging with any aspect of our Service, including but not limited to clicking any button or checking any box marked "I agree," creating an account, initiating a health consultation, submitting health queries, or otherwise accessing or using our website, applications, or Services, you enter into a binding legal agreement with Collab Tech Pte. Ltd. (UEN 202519007H), the company that operates Docseek (referred to as "we," "us," or "Docseek"). Through these actions, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, modified, amended or updated by Docseek periodically. Your use of our Services also constitutes your consent to the collection and use of your information as set forth in our Privacy Policy, available at https://docseek.ai/privacy.

These Terms are applicable to all users of our platform, whether you are a user seeking health insights, a healthcare professional utilizing our services, or any individual accessing our resources. Should you disagree with any provision contained herein, you must discontinue use of our Services immediately. We reserve the right to update these Terms to reflect changes in our Services or legal requirements.

Consent

By accessing and using Docseek's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

Permitted Usage Requirements

Solely for communication with healthcare providers

You may only use Docseek Services to facilitate communication with licensed physicians. You may not use Docseek Services unless you have an established primary care physician with whom you will promptly review all information provided by Docseek.

You agree to represent and warrant that all information you provide to Docseek is true and accurate. You must always discuss all Docseek-provided information with your doctor before making any medical decisions.

Medical Disclaimer

IMPORTANT: Docseek is not a substitute for professional medical care.

Docseek is an AI-powered health information platform that connects users with licensed healthcare providers. We do not practice medicine, provide medical diagnoses, or offer treatment recommendations. Docseek is not a doctor.
Docseek does not guarantee accuracy or correctness of its output. Users understand that all information discussed with Docseek must be verified with a qualified healthcare provider. The Services, Content, and Apps provided by Docseek are not to be construed as medical advice, instruction, diagnosis, treatment, or care. Always consult with qualified healthcare providers or licensed physicians regarding any outputs of Docseek. In case of a medical emergency, contact your local emergency services immediately.

Emergency and Crisis Situations

DOCSEEK IS NOT FOR EMERGENCIES

If you are experiencing a medical emergency, call your local emergency services or go to your nearest emergency room immediately.
Docseek is expressly prohibited for use in emergency medical situations, mental health crisis, suicidal ideation, thoughts of self-harm or violence, psychiatric emergencies, acute life-threatening symptoms, or any situation requiring immediate medical intervention.

Where content indicating an emergency or crisis is detected, the assistant is designed to direct you to emergency services and crisis resources. We monitor use of the Services for prohibited content, and reserve the right to restrict features, end sessions, or suspend accounts without notice where such content is detected.

Crisis Resources: If experiencing thoughts of suicide or self-harm, contact Samaritans of Singapore (SOS) at their 24-hour Hotline: 1767 or 24-hour CareText: 9151 1767. For other emergencies: Ambulance/Fire: 995, Police: 999, Police Emergency SMS (when not safe to call): 71999, Non-Emergency Ambulance: 1777, Drugs & Poison Hotline: 6423 9119.

Use Limitations: Docseek is not intended for pediatric emergencies, pregnancy complications, or specialized medical conditions requiring specialist care (oncology, cardiology, neurology, autoimmune diseases, or rare disorders). You must be at least 16 years old to create a Docseek account and use the Services. A parent or legal guardian may maintain a dependant profile on behalf of a person under 16, in accordance with the Acting on Behalf of Another Person section.

Products and Services

Docseek may display or reference third-party goods, services, healthcare providers, or medical products ("Third-Party Products"), including listings, descriptions, images, and links. Such information does not imply Docseek's endorsement, approval, or affiliation with any Third-Party Product or provider, and is provided for informational purposes only.

Content provided by healthcare professionals or medical practitioners through our platform does not create a doctor-patient relationship or professional medical relationship. Such content does not constitute medical opinion, advice, diagnosis, or treatment recommendations, and is provided strictly for informational and educational purposes only.

Insurance Panel Information

Docseek allows you to filter and sort healthcare providers by insurance panel. This feature is a directory and convenience tool only. It is not a determination, confirmation, or guarantee of insurance coverage, claimability, or reimbursement.

Panel listings are compiled from insurer panel directories, from information self-declared by practitioners and clinics, and from records entered by Docseek. This information is not independently verified by us, is matched at the level of the insurer or panel name only, and may be incomplete, inaccurate, or out of date. A practitioner's inclusion in, or removal from, an insurer's panel may change at any time without notice to Docseek.

Panel membership is not the same as coverage. Whether any particular consultation, treatment, or procedure can be claimed depends on the specific policy you hold and its terms — including your plan type, riders, exclusions, waiting periods, pre-authorisation requirements, annual and lifetime limits, co-payment and deductible terms — and on the clinical circumstances of your case. These terms are set by your insurer and are specific to your policy. Docseek does not have access to your policy terms and is not in a position to assess them.

Accordingly, you acknowledge and agree that:

Filtering by insurance panel does not mean that a provider will accept your policy, or that any consultation, treatment, or procedure you receive from that provider will be claimable or reimbursed — including where the provider is correctly listed on the panel of the insurer you selected.
Before proceeding with any consultation, treatment, or procedure, it is your sole responsibility to confirm claimability directly with both the healthcare provider and your insurer, including obtaining any pre-authorisation or written confirmation your policy requires.
Docseek accepts no liability for any rejected, reduced, or unreimbursed claim, or for any medical, treatment, or other expense you incur, arising from your use of or reliance on panel information displayed in the Services.

If you intend to claim against an insurance policy, you must verify coverage independently before treatment is provided.

Appointment Bookings and Deposits

Where a provider accepts bookings through Docseek, submitting a booking request transmits that request to the provider. A booking request is not a confirmed appointment. The provider or clinic may accept it, propose an alternative time, or decline it.

To hold a requested slot while the provider reviews it, we collect a refundable deposit. The deposit is not a consultation fee and is not payment for medical services.

The deposit is refunded if the provider declines your request, if the request expires, or if you cancel more than forty-eight (48) hours before the scheduled start time. It is also refunded if you cancel within that window while the provider has not yet confirmed the appointment. Where the provider has confirmed the appointment and you cancel within forty-eight (48) hours of its start time, the deposit is retained. We also reserve the right to retain the deposit where you do not attend a confirmed appointment.

Consultation fees, treatment costs, and any other charges for care you receive are set by the provider and are payable directly to the provider. Any refund of those amounts is a matter between you and the provider. Docseek does not set, collect, hold, or refund consultation fees or treatment costs. The only payment Docseek collects in connection with an appointment is the booking deposit described above, and the deposit is the only amount Docseek can refund. Docseek is not a party to the provider-patient relationship, and does not guarantee the availability, punctuality, conduct, or clinical outcome of any appointment.

User Responsibility

You agree to use Docseek's services responsibly and in accordance with these guidelines:

Provide accurate information when prompted
Consult licensed healthcare providers on any information received from Docseek
Understand that delays in seeking proper medical care may result in serious harm
Docseek bears no liability for such delays or harm
Recognize that Docseek cannot replace in-person medical evaluation when required
Avoid using Docseek as the sole source of medical information or guidance
Refrain from making significant health decisions based solely on Docseek information

Access to Docseek Services is contingent upon meeting eligibility requirements and adhering to these Terms. Certain functionalities may necessitate account registration. Users bear sole responsibility for maintaining the confidentiality of their account and passwords. By creating an account, users accept full responsibility for all activities conducted under their account.

Acting on Behalf of Another Person

Docseek allows you to create and manage additional health profiles for family members or dependants, and to grant other people or healthcare providers access to a profile.

By creating a profile for another person, submitting their information, or granting access to their records, you represent and warrant that you have the legal authority to do so — as their parent or legal guardian, under a lasting power of attorney or equivalent instrument, or with that person's informed consent. You are responsible for ensuring that the person is aware of, and agrees to, the collection and processing of their personal data as described in these Terms and our Privacy Policy.

You remain responsible for all activity on profiles you control, and for managing and revoking any access you have granted. You agree to indemnify Docseek against any claim arising from your creation of, or dealings with, a profile for which you did not hold the authority you represented.

Privacy and Data Protection

Your privacy is important to us. The collection, use, and protection of your personal health information is governed by our Privacy Policy, which forms an integral part of these Terms. All information submitted through our Services is subject to the provisions outlined in Docseek's Privacy Policy.

By using Docseek, you consent to the processing of your health data as described in our Privacy Policy, including sharing your information with your chosen healthcare providers as needed for your care, receiving health information from those providers or systems where you have authorized it, and securely storing and processing this information in accordance with our Privacy Policy and Singapore’s Personal Data Protection Act (PDPA).

Docseek may create non-identifiable "aggregated or pooled data" using data complied by users of docseek. This data is de-identified and will not be traced back to any individual user. If you do not agree with our Privacy Policy or these data handling practices, you should discontinue use of our Services immediately.

Intellectual Property Rights

The Service is owned and operated by Docseek. All content, software, algorithms, medical databases, information tools, and other materials contained in the Service, including all trademarks, copyrights, and intellectual property rights, are and will remain the exclusive property of Docseek or our licensors.

You may use the Service solely for your personal, non-commercial healthcare purposes as intended. You may not copy, modify, distribute, sell, or create derivative works from any part of our Service or proprietary technology without our express written consent.

Rules of Conduct

Users are expressly prohibited from engaging in the following activities:

Disrupting, interfering with, or compromising the functionality or security of the Services
Harvesting, gathering, or collecting personal information about other users of the Services
Preventing, limiting, or hindering other users' access to or use of the Services
Utilizing the Services for commercial gain or business purposes without explicit written authorization from Docseek
Attempting to circumvent our security measures or access unauthorized areas
Attempting to reverse engineer, disassemble, or decode any components of the Services
Uploading, transmitting, or sharing content that is malicious, inappropriate, defamatory, offensive, or unlawful
Accessing the Services by automated means — including bots, scripts, crawlers, or any client other than our official applications — or operating the Services other than through the interfaces we provide
Circumventing, disabling, or artificially inflating any usage allowance, rate limit, or access control, including by operating multiple accounts for that purpose
Scraping, harvesting, indexing, or bulk-extracting any part of our healthcare provider directory, listings, or other content, whether manually or by automated means
Sharing your account credentials with, or allowing your account to be used by, any other person
Using the Services, or any output generated by them, to develop, train, or improve any competing product, model, or dataset

Electronic Communications Consent

By utilizing our Services, users expressly consent to receive electronic communications from Docseek, as detailed in our Privacy Policy. Users acknowledge and agree that all notices, agreements, disclosures, terms, and other communications transmitted electronically by Docseek shall fulfill any legal requirements for written communication and shall be legally binding.

Non-Secure Communications Acknowledgment

Docseek communicates with users through various channels including email and text messaging. Users acknowledge and understand that these communication methods are not secure transmission channels, and Docseek cannot guarantee the security, confidentiality, or privacy of information transmitted through these means.

By continuing to use our Services, users accept the inherent risks associated with non-secure communications and waive any claims against Docseek regarding unauthorized access to communications sent via these channels. Users who are unwilling to exchange personal health information through these communication methods should discontinue use of our Services immediately.

Data Breach Notification

In the event of a data breach affecting your personal information, Docseek will notify you and relevant authorities in accordance with applicable laws and regulations, typically via email. Notifications will include the nature and scope of the breach, types of data affected, immediate steps taken to contain the breach, potential risks to you, and recommended protective measures. You acknowledge that notification timing may vary based on investigation requirements, coordination with authorities, and the need to implement immediate security measures.

Third-Party Materials and Links

Our Services may provide access to information, data, content, and materials made available by external parties ("Third-Party Materials"). Your access to and utilization of such third-party materials is undertaken entirely at your own risk and remains subject to any additional terms, conditions, policies, and restrictions applicable to such materials.

Disclaimer: No Warranties

Our services and materials are provided on an "as is" and "as available" basis without warranties or conditions of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Docseek and its affiliates shall not be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, business interruption, or adverse health outcomes, arising out of or in connection with your use of the Services—regardless of the legal theory under which such liability is asserted, and even if Docseek has been advised of the possibility of such damages.

In no event shall Docseek's total aggregate liability to you for all claims arising from or related to the Services exceed the greater of Singapore ten dollars (SGD $10) or the total amount you have paid to Docseek in subscription fees during the twelve (12) months preceding the event giving rise to the claim.

Medical Practice Liability Disclaimer: You explicitly acknowledge and agree that Docseek does not establish a doctor-patient relationship, does not practice medicine, and cannot be held liable for medical malpractice of any kind. You further agree that Docseek bears no responsibility for any harm, injury, or adverse outcomes resulting from delayed medical care, misinterpretation of information provided through our Services, or failure to seek appropriate in-person medical evaluation when warranted.

Indemnification

You agree to indemnify, defend, and hold harmless Docseek, its affiliates, and their respective agents from and against any claims, demands, liabilities, losses, damages, costs, and expenses (including legal fees) arising out of or related to:

Your access to or use of the Services
Your violation of these Terms of Service
Your interaction with any advice given through the Services
Your violation of any law, regulation, or third-party rights, including but not limited to intellectual property, data protection, or privacy rights
Your reliance on or misuse of any information obtained through the Services

Modifications to Terms

Docseek reserves the right to modify, update, or change these Terms of Service at any time and for any reason, including but not limited to changes in our services, legal requirements, or business operations. We will notify users of such changes by posting a revised agreement through our Services or on our website. Your continued access to or use of Docseek Services following any modifications to these Terms will constitute your binding acceptance of such changes.

Termination and Service Modification

These Agreement remain effective until terminated by either party. Docseek reserves the right to terminate, suspend, or restrict your access to our Services at any time, with or without prior notice, for any reason including but not limited to violation of these Terms or applicable laws.

Where we terminate, suspend, or materially restrict a paid subscription for reasons other than your breach of these Terms or of applicable law, we will refund the unused portion of your then-current subscription term on a pro-rata basis. This does not apply where access is terminated under the Violation of Terms section.

Data

By submitting or providing any data, content, or information through our Services, you grant Docseek a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use that data for the provision and improvement of our Services. This licence continues for as long as we retain the relevant data, and ends when that data is deleted or anonymised in accordance with the Data Deletion section of these Terms and our Privacy Policy. Nothing in this licence limits your rights under the Personal Data Protection Act 2012, including your right to withdraw consent.

You represent and warrant that you either own the data or have all necessary rights and permissions to grant the license described above. You remain solely responsible for any data you provide, and for ensuring that such data does not violate any applicable law, regulation, or third-party rights, including intellectual property or privacy rights.

Your submission of data is also subject to our Privacy Policy, which explains how we collect, use, and disclose personal data in accordance with the Personal Data Protection Act 2012.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles. The courts of Singapore shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services. If you access the Services from outside Singapore, you acknowledge that Singapore law governs your use and you submit to Singapore jurisdiction.

Before commencing legal proceedings, you agree to first attempt to resolve disputes through direct negotiation with Docseek, and if unsuccessful after 30 days, participate in mediation administered by the Singapore Mediation Centre.

Exception for Urgent Relief

Nothing in this clause permits either party to pursue monetary damages, health-related injury claims, privacy-related complaints, or wrongful death actions in any forum outside of Singapore.

Urgent injunctive or equitable relief may only be sought in another jurisdiction by Docseek solely to prevent imminent and irreparable harm resulting from the unauthorized use, disclosure, or misuse of Docseek's intellectual property, trade secrets, or confidential information.

Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Docseek regarding the Services and supersede all prior or contemporaneous communications and proposals.

Force Majeure

Docseek shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, war, terrorism, labor disputes, or failures of internet infrastructure.

Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without Docseek's prior written consent. Any attempted assignment or delegation without such consent will be null and void.

Survival

Provisions relating to intellectual property, confidentiality, data, limitation of liability, indemnification, and governing law shall survive termination of these Terms.

Violation of Terms

Any violation of these Terms of Service may result in the immediate suspension or termination of your access to Docseek, and/or the deletion of your account, without prior notice. Docseek reserves the right, in its sole discretion, to determine what constitutes a violation of these Terms. Our systems may automatically detect and respond to suspected violations by taking actions including, but not limited to, terminating individual sessions, restricting certain features, suspending accounts, or permanently disabling access. No refunds will be issued for any services terminated due to a violation of these Terms.

Geographic Limitations

Docseek is developed and operated in accordance with the laws and regulations of Singapore, including the Healthcare Services Act 2020 and the Personal Data Protection Act 2012. While users located outside Singapore may access the Services, Docseek makes no representations or warranties that the Services are appropriate, lawful, or compliant with healthcare, telemedicine, or data protection regulations in jurisdictions outside Singapore. Users accessing the Services from outside Singapore do so at their own initiative and are solely responsible for ensuring that their use complies with all applicable laws, regulations, and standards in their jurisdiction. Docseek disclaims all liability for any use of the Services that violates local law outside of Singapore.

Disclaimer for Users Outside Singapore

This application is developed and operated under the laws and medical regulations of Singapore. By accessing or using Docseek from outside Singapore (including but not limited to Malaysia, Indonesia, Myanmar, or the Philippines), you acknowledge and agree to the following:

Jurisdiction & Governing Law: All Services are offered in accordance with the licensing and healthcare regulations of Singapore. Use of the platform in other jurisdictions is governed solely by Singapore law and may not meet the healthcare, licensing, or telemedicine standards applicable in your country.
Informational Use Only: Our AI health tools, chatbot responses, and virtual consultations are provided for informational and educational purposes only. They are not a substitute for medical diagnosis, treatment, or care from a licensed healthcare provider in your jurisdiction.
No Emergency or Prescriptive Care: The platform does not provide emergency care. Prescriptions or medical certificates may not be valid or provided in countries where our providers are not licensed to practice.
User Responsibility: You are solely responsible for ensuring that your use of the Services complies with all local laws and regulations, including but not limited to those relating to telemedicine, healthcare licensing, and cross-border data sharing.
Data Privacy: Your health data is collected, processed, and stored in accordance with Singapore’s Personal Data Protection Act (PDPA). You acknowledge that these practices may differ from those in your jurisdiction (e.g., Malaysia PDPA, Indonesia PDP Law).
Limitation of Liability: By continuing to use Docseek from outside Singapore, you agree that Docseek and affiliated healthcare providers shall not be held liable for any regulatory, legal, or medical consequences arising from such use.

Permanent Bans and Prohibited Re-Registration

Any user who has been permanently banned or had their access to Docseek revoked for violating these Terms of Service is strictly prohibited from re-accessing or using the Services in any form. This includes, but is not limited to, creating a new account using a different email address, registering under an alternate identity, or accessing the Services anonymously or through a third party. If Docseek determines, at its sole discretion, that a banned user has attempted to regain access—regardless of whether any new violations have occurred—Docseek reserves the right to immediately suspend or terminate the account without notice and may take any necessary measures to enforce this restriction, including tracking and blocking associated accounts or IP addresses.

Subscription Plans, Fair Use and Usage Limits

Docseek is offered on a free tier and on a paid subscription tier ("Docseek Pro").

Fair use. Paid plans described as offering unlimited use are subject to a fair-use allowance. The allowance exists to prevent automated, scripted, or abusive consumption that would degrade the Services for other users, and is not intended to constrain ordinary personal use. The allowance is measured in processing capacity, expressed in tokens, which reflects the length of your conversations and the size of any documents or images you include rather than a simple count of messages. Allowances reset weekly, at the start of each calendar week in Singapore time (GMT+8), and are counted per account across all profiles you control.

Current allowances. The fair-use allowance that applies to your plan, including any limits on document uploads and storage, is shown in the app before you subscribe and on your subscription screen. We may increase an allowance at any time.

Changes to allowances. We may adjust allowances from time to time. We will give at least thirty (30) days' notice before reducing an allowance that applies to a paid plan. If we reduce such an allowance during a subscription term you have already paid for, you may cancel and receive a pro-rata refund of the unused portion of that term.

Reaching an allowance. If a request would exceed your allowance, it is declined and you are shown a notice stating when your allowance resets. We do not silently slow, shorten, or downgrade your responses on reaching an allowance.

Billing. Subscriptions are sold through the Apple App Store or Google Play and renew automatically until cancelled. Prices, billing periods, free trials, cancellation, and refunds are governed by the terms of the store through which you purchased, and cancellation is managed in your store account settings. Docseek does not process subscription payments directly and cannot issue refunds on a store's behalf.

Free trials. A subscription may include a free trial offered through the Apple App Store or Google Play. Unless you cancel before the trial ends, the trial converts automatically into a paid subscription and your store account is charged at the then-current price. The trial length and the price that follows it are shown to you before you purchase. You may cancel at any time during the trial in your store account settings, and cancelling before the trial ends avoids the charge.

Complimentary access. We may separately grant complimentary access to paid features for a limited period. Complimentary access is not a purchased subscription and is not a free trial: it does not renew, it does not convert into a paid subscription, and no payment method is attached to it. It ends on the date shown in your account, after which free-tier allowances apply.

Billing Dispute Resolution

If you have any concerns regarding billing or payment, you agree to contact Docseek's support team at support@docseek.ai before initiating any chargeback or dispute with your financial institution. We aim to resolve billing issues within seven (7) business days in good faith. Docseek reserves the right to suspend or terminate accounts that file chargebacks we reasonably believe to be fraudulent, abusive, or submitted in bad faith.

Data Deletion

You may delete your account at any time from within the app, or by emailing support@docseek.ai. Requests made by email are actioned within thirty (30) days.

When you delete your account, we irreversibly anonymise the personal data held in it, including your profile details, conversations, and logged health records, so that it can no longer be associated with you. Files you have uploaded are disassociated from your account and cease to be accessible to you or to anyone you previously shared them with. Deleting your account does not cancel a subscription purchased through the Apple App Store or Google Play; you must cancel that in your store account settings.

Some records are retained after deletion where we are required or permitted to keep them. These include billing and transaction records, the audit logs we are obliged to maintain under the Personal Data Protection Act 2012, records needed to enforce a suspension or ban, and aggregate usage counters that do not identify you. Anonymised and aggregated data that can no longer identify you may be retained indefinitely.

Contact Information

For questions about these Terms of Service or our services, please email us:

Email: support@docseek.ai

Collab Tech Pte. Ltd. (UEN 202519007H), Singapore

Response time: We aim to respond within 48 hours